Terms of Booking & Booking Deposit
By placing a booking with us (the property owner / his/her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
Coronavirus Guidance & Restrictions
The following Coronavirus guidance and restrictions are in place at this accommodation, in accordance with the current national and local Government guidance. You can read more about current advice and guidance for accommodation providers on the Gov.uk website here. You can also read the latest on Coronavirus from the Government here.
Last updated: 26/07/20
To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests is illustrated 4. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.
To secure any booking you can use our online booking facility.
All guests agree to respect the privacy and peace of neighbours. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to neighbours.
Cancellation, Returned Deposit & Non-Arrival Conditions
Guests who need to cancel a booking for COVID related reasons should contact us as soon as possible. We will offer a refund or an alternative date.
Bookings already paid and cancelled for non covid related reasons are only returned in accordance with the following conditions;
- Cancellation made 15 days or more in advance of arrival date = Full refund
- Cancellation made 14 days or less of arrival date = 50% refund
- Cancellation made 48hrs or less of arrival date = No refund issued
Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belongings before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is not permitted in the flat.
Pets & Service Dogs
We do not accept pets throughout the accommodation, except for service dogs.
You can park for free in the street. Where on-site parking is provided guests accept that they park their vehicles at their own risk.
Your Personal Details & Privacy
Our records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).
Terms References & Further Information
You may find the following link useful to further understand our booking terms and conditions, including information about your personal data privacy and data protection.
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.